FAQs

Frequently Asked Questions (FAQs)

1. Where is your office located?

Our head office is situated in the Korangi Industrial Area, Sector 15, Karachi, Pakistan.

2. Do you have an outlet?

We do not have an outlet. However, our products are available at selective stores and marts nationwide.

3. Do you export your products?

Yes, we proudly export our products to over 30 countries, including:

  • USA
  • South Africa
  • Saudi Arabia
  • Canada
  • Australia
  • United Kingdom
  • Malaysia
  • Indonesia
  • France
  • Germany

4. Are your products Halal certified?

Yes, all our products are Halal certified by SANHA (South African National Halal Authority).

5. I wish to become a distributor of your products. What are the terms and conditions?

For bulk inquiries and distribution opportunities, please email us at info@alkhairnatural.com or WhatsApp us at +92 342 1239295.

6. Do you offer private label services?

Yes, we do! For private label queries, kindly email us at info@alkhairnatural.com or WhatsApp us at +92 342 1239295.

7. What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (available nationwide).
  • Credit/Debit Cards (Visa, MasterCard, PayPak, and others).
  • Bank Transfers:
    • Account Name: AL Khair
    • Bank: Habib Metropolitan Bank
    • Account Number: 6017-9203-1171-4110-251
    • IBAN: PK70 MPBL 0179-0271-4011-0251
  • JazzCash/EasyPaisa: Contact us at 0323-3377073 for details.

8. Do you offer international shipping?

For individual orders, we do not offer international shipping. For bulk orders, kindly email us at info@alkhairnatural.com or WhatsApp us at +92 301 1164815.

9. What is your return or exchange policy?

Our return policy is simple. We gladly accept returns and will refund or exchange the amount, no questions asked.

  • If you are unsatisfied with any of our products, please raise a query on WhatsApp: 0323-3377073 with relevant details and your order number within 3 days of receiving your order.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customers need to return merchandise via traceable delivery (courier or registered post) at their own expense to the following address:
    AL Khair, Plot #117, Sector 15, KIA, Korangi, Karachi.
  • Delivery charges will not be refunded.
  • Refund requests will be processed within 7 working days after receiving the returned products.

10. What is your shipping policy?

  • We offer free delivery nationwide for all orders above Rs. 2500.
  • For orders below Rs. 2500, a flat shipping charge of Rs. 125 will apply.