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Our return policy is simple. We gladly accept returns and will refund/exchange the amount, no questions asked. If you are unsatisfied with any of our products, you are requested to kindly raise of query on WhatsApp: 0323-3377073 with relevant details and order number within 3 days of receiving your order. Please return goods with a copy of the invoice and mention the reason for returning the items. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. Delivery Charges will not be refunded. Refund requests will be processed within 7 working days after receiving the return products All returns should be sent to AL Khair, plot # 117 Sector 15, KIA, Korangi, Karachi. For further queries about exchanges and returns, please contact us at sales.ecom@alkhairnatural.com or WhatsApp: 0323-3377073